News NEW USER INTERFACE
The latest version of Concerto, which is the software used to run CPAD, has a new look and feel.
All users who access the desktop version of CPAD will see this fresh look from Monday 15th July.
Users of the mobile apps (for helpdesk jobs, orders, water monitoring and questionnaires) have been using the updated look and feel for a while now, so this brings everything inline.
The data in the system and the functionality are broadly staying the same, and whilst the benefits of these changes are mostly for accessibility, there are a few additional features which should improve user experience.
These changes are outlined in the guidance linked below. if you have any queries, email them to CPAD@manchester.gov.uk
CPAD New User Interface Guide July2024.pdf
Important Log a Helpdesk job
If you need to raise a job on the FM helpdesk, you do it via the Report It Online Form:
Log a job here. You do not need to log into CPAD. The CPAD team also cannot raise jobs on your behalf.
Info New User Requests
If you need access to CPAD, your manager must request this on your behalf. Complete the form at: https://forms.office.com/r/1JZdtnzkUg
Info Problems logging in to CPAD
If you're having problems logging in to CPAD, your username or password isn't recognised, or your account is locked, then email the CPAD Team at CPAD@manchester.gov.uk and we can resolve the issue.
Please do not contact ICT as they do not support the CPAD application.
Info Contact
For General Enquiries and System Development please contact the team at - CPAD@manchester.gov.uk